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Refund and Returns Policy

Refund and Returns Policy

Last Updated: 19-09-2023

Returns

At AmazingExpress.in, we strive to provide you with the best shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help with our hassle-free return policy.

Eligibility for Returns

To be eligible for a return, please ensure that the following conditions are met:

  1. You must initiate the return process within 10 days from the date of delivery.
  2. The product must be in its original packaging and in the same condition as when you received it.

Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at:
  2. Provide your order number and a brief description of the reason for the return.
  3. Our Customer Support team will guide you through the return process, including providing you with a return authorization and instructions on how to return the product.
  4. Carefully package the product in its original packaging and include all accessories, manuals, and any promotional items that came with it.
  5. Ship the product back to us following the provided instructions. Please retain proof of shipping.

Inspection and Approval

Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the product is deemed eligible for a return, we will proceed with the refund process.

Refunds

Refunds will be processed using the original payment method used for the purchase. Please note the following:

  • Refunds may take up to 7 business days to process and reflect in your account, depending on your payment provider.
  • Shipping and handling charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our Customer Support team within 10 days of receiving the item. We will arrange for a replacement or refund as per your preference.

Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to contact our Customer Support team:

  • Phone: 8104619538
  • Email: ask@amazingexpress.in
  • Non-Returnable Items

    Certain items are not eligible for return. These include:

    • Perishable goods (such as food or flowers).
    • Personal care products (such as cosmetics, skincare, and hygiene items).
    • Gift cards or downloadable software products.

Changes to this Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes to this page, and the updated policy will be effective when posted.

Please review this policy periodically for the latest information on our return and refund procedures.

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